Frequently Asked Questions
How do I purchase the Creator / Viral Pro plan?
Upgrading takes just a few seconds inside the Mac app.
Click the ★ icon in the top-right corner of the Mac application to open the pricing page, then choose the plan you'd like to upgrade to.
Is there a watermark in the Creator plan?
No. Videos exported with the Creator plan are completely watermark-free.
Where are exported videos saved?
By default, Reelify saves exported videos to a ReelifyExports folder on your Mac.
For easier access, you can create a shortcut (alias) to the ReelifyExports folder and place it on your desktop.
Why aren't captions appearing in my exported video?
Captions will appear in exports once they have been generated and enabled before rendering.
If captions don't appear, try the following:
- Delete the video analysis from the History screen
- Run a new analysis of the video
- Export again
This usually resolves the issue quickly.
If the problem continues, please contact support so we can help.
Why can't I import a YouTube video?
Most imports work instantly.
If you're using a VPN, it can sometimes interfere with imports. Turning off the VPN usually resolves the issue.
You can also try switching networks or importing a local video file instead.
If the issue continues, feel free to contact support.
What's the difference between Pattern AI and Viral Context AI?
Reelify includes two different AI systems designed for different workflows.
Pattern AI (Lifetime License)
Runs directly on your computer, allowing you to process unlimited videos with no monthly fees and no watermarks. It's fast and ideal for quickly generating clips.
Viral Context AI (Pro Subscription)
Uses cloud-based AI to analyze deeper elements like storytelling, humor, pacing, and viral moments. This system runs on powerful servers and is offered as a subscription.
Many creators use Pattern AI for fast clipping and Viral Context AI when they want deeper viral insights.
What if Reelify is missing one feature I need right now?
Feature requests from serious creators directly shape Reelify's roadmap.
In the last 60 days alone, we've shipped multiple features requested by users running real production workflows.
If something's missing, email us at [email protected] with your use case. We review every request and prioritize based on real creator needs, not guesswork.
Reelify is built alongside its users: fast iterations, direct feedback loops, and continuous improvements driven by people actually using the product to build channels.
What is the max video length per file on Creator vs Viral Pro?
Creator (Pattern AI) supports up to 2 hours per single file, while Viral Pro supports up to 4 hours per single file.
This single-file cap is intentionally designed to keep Pattern AI incredibly fast and stable on Mac, since the processing happens right on your machine for maximum privacy.
The result is a smoother workflow: quicker analysis, faster exports, lower heat/load, and more reliable performance during long editing sessions.
If your source video is longer than 2 hours, simply split it into 2 or more parts and process each part seamlessly. Most creators prefer this approach because it gives cleaner project organization and faster turnaround per batch.
How do I cancel my subscription?
You can cancel anytime by emailing:
We typically process cancellations within a few hours, no questions asked.
How do I contact support?
If you need help or have any questions, you can reach us at:
We usually respond within a few hours.